Frequently Asked Questions

Ordering & Shipping

How much is shipping?

We offer flat-rate shipping for just $3.99 on every order, currently shipping to all 50 U.S. states.

How long will my order take to arrive?

Orders are typically prepared and shipped within 7 business days, with delivery taking an additional 5-10 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Do you ship internationally?

At this time we currently ship within the United States only. We're hoping to expand shipping options in the future — check back or follow us on Instagram for updates.

The Charging Process

What does it mean that my crystal are "energetically charged"?

An energetically charged crystal is a crystal that has been intentionally prepared with focused energy, care, and positive intention before it reaches you.

At Clairvoyant Crystals, each crystal is personally selected and prepared by Vale, our clairvoyant owner, before shipping. Rather than simply packaging a crystal and sending it on its way, each piece receives individual attention and is approached as a unique creation with its own natural beauty, characteristics, and energy.

The charging process is centered around intention, mindfulness, and connection. Each prepared with the purpose of enhancing its natural qualities while creating a meaningful experience for the person who receives it. Because every crystal is unique, each one may be prepared differently depending on its appearance, feel, and the intention behind its journey to its new owner.

Many crystal enthusiasts believe that crystals can hold, reflect, or interact with energy, and that intentional practices can help create a deeper personal connection with a stone. Whether you use your crystal for meditation, reflection, decoration, spiritual practices, or simply as a beautiful reminder of your goals and intentions, the charging process is meant to make your experience feel more personal and special.

Every crystal that leaves Clairvoyant Crystals is chosen with care, prepared with intention, and sent with positive energy — making each piece truly one of a kind.

Can I request a specific energy or intention?

Yes! If you're looking for a particular energy — love, protection, clarity, abundance, or something else — just email us before your order ships and we'll charge your piece with that intention in mind.

How do I care for my crystal once it arrives?

Every crystal is a little different. Many can be cleansed with moonlight, sound, or smoke (like sage), while others are sensitive to water or direct sunlight. If you're unsure about a specific stone, check our Crystal Guide or reach out and we're happy to help.

Returns & Order Issues

What is your return policy?

See our full Refund Policy (at footer of page) for details on eligibility and how to start a return. Typically you have 30 days to return or exchange your item.

My order arrived damaged or incorrect — what do I do?

We're so sorry! Please email us at valeschivley@gmail.com with your order number and a photo of the item, and we'll definitely make it right!

Can I cancel or change my order after placing it?

If your order hasn't shipped yet, we'll do our best to accommodate changes — email us as soon as possible at valeschivley@gmail.com 

About Our Crystals

Are your crystals natural/authentic?

Yes — we're a trusted source for authentically sourced crystals and gemstones, hand-selected for quality and beauty.

Do you offer wholesale or bulk orders?

Only by special request

Contact

How can I reach you with other questions?

You can reach us anytime through our Contact page or by email at valeschivley@gmail.com. We're a small business and love hearing from our crystal community!